Shipping and Returns

At Cold Case Investigation Unit, we aim to provide a seamless experience for our customers. Please review our policy below for shipping and returns:

Shipping Policy

We ship worldwide! For our UK customers, we fulfil orders directly via our website. For our international customers, we kindly ask that you place your order through our Etsy store. This ensures that all taxes, shipping rates, and customs paperwork are handled effortlessly, providing you with a quick and easy purchasing experience.

Returns Policy

If you need to return an item, please contact us, and our team will guide you through the process. We ask that all items be returned in their original, unopened condition and packaging within 14 days of receipt.

Contact Us

For all enquiries related to shipping or returns, please email us at info@coldcaseinvestigationunit.com. Remember to include your order number and the item details in question.

Thank you for shopping with us!